Refund & Returns
Our Customer Satisfaction Guarantee: 90-day returns, full refunds with no restocking fees, and free replacements for anything that arrives damaged or wrong.
We want every collector to be completely satisfied. If something isn't right with your order, we're here to make it right. This policy applies to all purchases from boxbudy.us.
Return Eligibility
You can return an item within 90 days of the delivery date for a full refund. Use the checker at the top of this page to see your deadline.
Eligible for return
New, unused items in their original condition and packaging
Sealed products (hobby boxes, cases, packs) with the factory seal intact
Defective, damaged, or incorrect items
Returns requested within 90 days of delivery
Not eligible
Opened or resealed boxes and packs (unless defective or incorrect)
Items returned without approval from our team
Returns requested more than 90 days after delivery
Because sealed trading card products can't be resold once opened, opened boxes and packs can only be returned if they were defective or not what you ordered.
How to Request a Return
- Reach out first: contact us at sales@boxbudy.us or +1 (205) 745-5565 with your order number. For damaged or defective items, include clear photos and a short description.
- Wait for instructions: we'll review your request and send return instructions. Please don't ship anything back until your return is approved.
- Return the item: pack it securely and send it by mail using any trackable, insured service (carrier pickup or drop-off location). A valid tracking number is required.
Return Shipping Costs
| Reason for return | Return shipping | You receive |
|---|---|---|
| Changed your mind / no longer needed | Paid by you | Full refund of the item price |
| Defective, damaged, or incorrect item | No return needed | Replacement or full refund — your choice |
Standard shipping on BoxBudy orders is always free, so there are no original shipping charges to deduct. We never charge restocking fees.
Refund Process
- We inspect returned items within 72 hours of receiving them.
- Approved refunds are processed within 7 business days to your original payment method, and we email you when it's issued.
- You receive a full refund of the item price, including any shipping or handling fees you paid. No restocking fees, ever.
- Your bank or card issuer may take a few additional business days to post the refund to your statement.
Wrong, Damaged, or Defective Items
If the item you received is defective, damaged in transit, or not what you ordered:
- Email us at sales@boxbudy.us with your order number and a photo of the problem, ideally within 14 days of delivery.
- No need to send it back — we'll ship a replacement or issue a full refund, whichever you prefer.
See our Warranty & Replacement Policy for full details.
Contact Information
Questions about a return or refund? Our team is happy to help:
Returns FAQ
90 days from the delivery date, for new, unused items in original condition. Sealed products must still have the factory seal intact.
Only if it was defective or not what you ordered. Opened boxes and packs can’t be resold, so they aren’t eligible for change-of-mind returns.
For change-of-mind returns, you pay return shipping. If your item is defective, damaged, or incorrect, you don’t need to send it back at all.
No. Eligible returns get a full refund of the item price with no restocking fee.
We inspect returns within 72 hours of receiving them and process approved refunds within 7 business days to your original payment method.
Email us a photo with your order number. No need to return it — we’ll send a replacement or a full refund, your choice.