Warranty & Replacement
Every box and card we sell is genuine and factory-sealed. If something arrives damaged or not as described, we’ll make it right with a replacement or a full refund.
This Warranty & Replacement Policy explains our authenticity guarantee, what's covered if something arrives damaged or not as described, and how replacements and refunds work. It applies to all purchases from boxbudy.us.
Warranty & Authenticity Guarantee
We stand behind every item we sell. All hobby boxes, packs, and trading cards from BoxBudy are genuine, factory-sealed, and in new condition.
Covered within 14 days of delivery
Factory seal broken or damaged on arrival
Item damaged in transit
Item not as described, or not what you ordered
Any concern about a product's authenticity
What we never sell
Repacks presented as factory-sealed product
Searched or resealed boxes
Damaged goods sold as new
If anything covered above happens, contact us within 14 days of delivery and we'll provide a replacement or a full refund — your choice.
Replacement Product Policy
When you're entitled to a replacement, BOXBUDY LLC will send the same product whenever it's available. Many of our hobby boxes and singles are limited editions, so an identical replacement isn't always possible once a product is out of print. In that case, you can choose:
- A full refund to your original payment method, or
- A comparable alternative of equal or similar value, if you'd prefer one.
Replacement products are covered by the same warranty and refund rights as the original product. Replacements ship free.
How to Make a Claim
- Email sales@boxbudy.us or call +1 (205) 745-5565 within 14 days of delivery, with your order number.
- Include clear photos of the factory seal, the outer packaging, the shipping label, and the problem.
- Please keep the item and its packaging until your claim is resolved. If we need it back, we'll tell you how — at no cost to you.
For change-of-mind returns, see our Refund & Returns Policy.
Customer Support
We're dedicated to giving every collector a great experience. Email us anytime, 24/7, about order tracking, product questions, or any issue with your shipment — our team replies during business hours (Mon–Fri 9 AM – 6 PM and Sat 10 AM – 4 PM CT). Every package is packed with care to protect your collection in transit.
Questions and Contact Information
At BOXBUDY LLC, we're passionate about the hobby and proud to deliver sports trading cards and hobby boxes to collectors across the USA. Questions? Get in touch:
Warranty FAQ
Yes. Every hobby box, pack, and card we sell is genuine, factory-sealed, and new. We never sell repacks as sealed product, searched boxes, or damaged goods.
Contact us within 14 days of delivery with photos. We’ll send a replacement or a full refund — your choice.
You can choose a full refund or a comparable alternative of equal or similar value.
No. If we need the item back, we’ll arrange it at no cost to you. Replacements also ship free.
14 days from the delivery date. Use the checker at the top of this page to see your deadline.