Order Cancellation & Right to Refuse
When we may refuse, limit, or cancel an order — and what happens next. If we cancel, you’re always notified and fully refunded.
Good to know: if any part of your order is cancelled, we’ll email you and refund the cancelled items in full to your original payment method.
This page explains when BoxBudy may refuse, limit, or cancel an order, how we let you know, and how you can cancel an order yourself. It applies to all purchases from boxbudy.us, together with our Terms of Service.
Our Right to Refuse or Cancel
We reserve the right to refuse or cancel any order placed with us. For example, we may cancel an order if:
- The product is out of stock or no longer available.
- There was an error in the product description or price.
- The order appears fraudulent, or we can't verify the payment or billing information.
- The order exceeds the purchase limits for a product (see Section 02).
Purchase Limits
To keep popular and limited releases fair for every collector, we may limit or cancel quantities purchased per person, per household, or per order. These limits may apply to orders placed with the same customer account, the same payment card, and/or the same billing or shipping address. Any limit that applies to a product is shown on its product page whenever possible.
How We Notify You and Refund
If we change or cancel all or part of your order, we will notify you by email at the address provided when you placed the order. If you've already been charged, we'll issue a full refund for the cancelled items to your original payment method. Your bank or card issuer may take a few business days to post the refund.
Cancelling Your Own Order
Not shipped yet
Contact us as soon as possible with your order number.
If your order hasn't shipped, we'll cancel it and issue a full refund.
Already shipped
Orders that have shipped can't be cancelled.
You can return eligible items under our Refund & Returns Policy.
Orders are usually processed within one business day, so please reach out quickly at sales@boxbudy.us or +1 (205) 745-5565.
Contact Information
Questions about an order change or cancellation? Contact BOXBUDY LLC:
Cancellation FAQ
Usually because an item is out of stock, there was a pricing or description error, the order exceeds purchase limits, or we couldn’t verify the payment.
Yes. You’ll receive a full refund for any cancelled items to your original payment method, and we’ll email you to let you know.
To keep limited and high-demand releases fair for every collector. Limits may apply per person, household, account, card, or address.
Yes, if it hasn’t shipped yet — contact us as soon as possible. Once an order ships, you can return eligible items under our Refund & Returns Policy.